Help

How can we help?

Email hello@flooringlocal.ca and include the email address you sign in with. We usually reply within one business day.

Common questions

I didn't get my sign-in code. Check your spam or promotions folder, wait 30 seconds and tap Resend code. Codes expire after 10 minutes.

A visualization failed. Its credit is returned automatically. Try another photo taken in daylight from a doorway, with the floor or walls clearly visible and no people in it.

I didn't get my free credits. Free credits are given once per person and once per iPhone. If this iPhone was used for another account before, no new free credits are available on it.

I bought credits but don't see them. Open the app while signed in to the same account; purchases are added automatically. If they still don't appear, email us with the date of purchase.

How do I get a refund? Purchases are handled by Apple: visit reportaproblem.apple.com.

How do I delete my account? In the app, open Account → Delete account. It permanently deletes your photos and visualizations.